Parts + Support

Service centers.

Reliable service you expect from MCI.

When it comes to providing service for your motor coach fleet, we’re in overdrive to bring you the quality and reliable service you expect from MCI, when and where you need it. MCI’s service network meets the strategic needs of motor coach operators for equipment maintenance, repair, and service.

MCI repair + conditioning.

MCI specializes in the repair of all makes and models of intercity coaches and transit buses.

  • Full mechanical, maintenance and repair work
  • Full body shop repairs
  • Paint booth
  • Heavy collision repair
  • Bus wash and lavatory services
  • Alignments and suspension services
  • Complete warranty and recall work
  • DOT inspections
  • Oil sample analysis

Skilled professionals at your service.

  • MCI Parts Solutions Managers
  • MCI Technicians

MCI Parts Solutions Managers can help you coordinate all the services that are available to you as an MCI motor coach operator. They can provide answers to your questions, solutions to any problems, suggestions on parts inventory, and recommendations for maintenance and repair.

Locate your Support Manager

MCI technicians are trained in the latest maintenance and repair technologies and are committed to providing exceptional service for all your maintenance and repair needs. Because they have quick access to in-stock genuine OEM parts, the service centers can often provide same-day service for everything from routine maintenance to complex troubleshooting.

Stay connected while on the go.

MCI’s Companion and Operator’s mobile apps keep users away from their desk computers and on the move by providing easy-to-use digital solutions for owners, drivers, and mechanics:

  • Interactive map of service network
  • One-touch calling for technical and emergency roadside assistance
  • Access to MCI model specifications and instructional videos
  • NFI Parts® specials and seasonal promotions
  • Access to MCI news and updates
  • Access to hundreds of MCI Academy classes to refine your skills

Download the apps from Google Play and the Apple App Store.

Find a service center.

The MCI nationwide network of MCI service centers and Authorized MCI Service Providers will keep your motor coach fleet running smoothly, no matter where you are.

Locate a Service Center

  • Same-Day Diagnostics

  • Fixed Right the First Time

  • Accurate Estimates

Competitive, convenient service.

You’ll appreciate our competitive pricing on labor and parts, as well as our 6-months parts and labor warranty. And your drivers will appreciate our comfortable customer lounges and convenient service hours, with some locations open in the evening.

Wheelchair-lift retrofits and installations.

MCI’s wheelchair-lift retrofit program makes ADA compliance possible through OEM quality installations right in our own service facilities.

Retrofits + installations.

  • Fast-Idle Circuit

    MCI installs a fast-idle circuit to make sure that your coach battery can handle the electrical load at all times.

  • OEM serviceability

    Your retrofitted coach can be more easily serviced by any trained technicians familiar with MCI equipment and service manuals.

Installation to MCI factory standards.

OEM-quality installations maintain the structural integrity of the coach, and the safety of all of your passengers.

  • Seat tracks are welded to structural steel and passenger restraints to ½-inch plate steel, never to plywood or other less-resilient materials.
  • Safety interlocks are installed to ensure that the coach remains in park with the park brake on while engaging the lift.
  • Original-Maker Lift Availability

    MCI can install either a Ricon or Braun lift in your MCI coach, depending on original coach specifications. By choosing original equipment, you can be assured that you’re installing a lift that is approved for MCI coach use and will work properly with your coach systems.

  • OEM fit and Finish

    Wheelchair-lift retrofits are done at MCI’s own facilities, where trained technicians have the equipment and training to make sure that every lift looks like it’s been on board since day one. We can match seat patterns and our quality installation is your assurance of top performance, along with longevity of service.

  • Retention of All Original Coach Functionality

    From making sure there are no splices in the electrical system to rerouting air ducts to make sure that the HVAC system continues to keep your entire coach at a comfortable temperature, MCI makes sure that your factory-standard MCI coach will work exactly as before.