Parts + Support

Coach + tech support.

Live on-the-road help. 24-hours a day. Every day.

MCI is there for you with emergency roadside assistance (ERSA) 24-hours a day. It’s not just about fixing mechanical problems and getting coaches back on the road quickly, it’s also about skilled, friendly professionals going the extra mile for you, whatever the circumstance.

Breakdown resources include six MCI Service Centers plus one Collision & Refurbishment Center, more than 200 Wheeltime service locations for engine- and transmission-related issues, and Cummins’ coach-friendly support network. We also maintain an extensive database of service providers across North America to make sure that you can get service virtually everywhere your drivers may find themselves.

24-Hour Emergency Assistance is just a phone call away


Help us help others.

Even if you don’t think you’ll ever call us for assistance, you may be able to help us help others. If you would like to be added to our vendor database, please call our ERSA hotline, 800-241-2947, or download the application.

Get the answers you need, when you need them.

With over 272 years of combined mechanical knowledge and experience, let our technical support staff guide you through your most challenging coach repair questions.

Our trained MCI Technical Support representatives are available to provide live phone support Monday – Friday, 8:00 a.m. – 8:00 p.m. EST, from anywhere in the U.S. or Canada.

Live phone support from anywhere in the U.S. and Canada

Monday – Friday, 8:00 a.m. – 8:00 p.m. EST