Last Revised: May 1, 2025

Introduction

NFI Group is committed to ensuring that people with disabilities have equal access to the services, facilities, and employment opportunities we provide. This plan builds upon our compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessibility for Manitobans Act (AMA). We are committed to the goal of achieving accessibility for Ontarians with disabilities. Our progress will be reviewed annually and will be made publicly available in accessible formats upon request.

Commitment to Accessibility

NFI Group is committed to achieving accessibility for persons with disabilities and removing barriers to accessibility across all areas of our operations. Our goal is to provide an inclusive and accessible environment for employees, customers, and the public in accordance with the AODA and AMA. We are dedicated to making continuous improvements and ensuring that accessibility is integrated into all aspects of our business.

2025-2030 Initiatives

We have undertaken the following actions to continue to advance the foundational work we have done to address barriers and improve accessibility across our organization. These actions will be continued and updated regularly:

1. Accessible Information and Communication
   • Action: Provide alternative formats for all public communication materials, including documents, websites, and training materials, upon request.
   • Measurable Target: Websites meet WCAG 2.0 standards.
2. Accessible Employment Practices
   • Action: Review recruitment policies and practices to ensure they are inclusive and accessible to people with disabilities.
   • Action: Ensure reasonable accommodations are available for employees with disabilities, including modifications to workstations and flexible work arrangements.
   • Measurable Target: 100% of new hires in Ontario will receive AODA training within one month of employment.
   • Action: Provide training to all employees on disability awareness and AODA requirements.
   • Action: Ensure individualized emergency planning for employees with disabilities is in place.
3. Customer Service Accessibility
   • Action: Ensure that our customer service policies and practices are inclusive and accessible to all individuals, including those with disabilities.
   • Action: Regularly review and update customer service policies to ensure compliance with the AODA and AMA.
   • Action: Provide mandatory training for all relevant staff on the AODA and accessible customer service, including how to assist individuals with disabilities in person, by phone, and online.
   • Timeline: AODA training provided to all employees during onboarding, with updates as required.
4. Feedback Mechanism
   • Action: Provide accessible channels for employees, customers, and the public to provide feedback on our accessibility efforts.
   • Timeline: Review feedback annually to track progress and address any concerns raised.
   • Action: Respond to feedback in a timely manner, ensuring that responses are accessible to the individual making the request.
5. Monitoring and Reporting
   • Action: Annually review this multi-year accessibility plan and report on our progress in meeting the established goals.
   • Timeline: The accessibility plan will be reviewed and updated each year, with progress reports made publicly available in accessible formats.
   • Action: Share updates on our website, and through internal communications, to ensure that employees and customers are aware of our progress.

Accountability and Responsibility

The following roles are responsible for overseeing the implementation of this accessibility plan and ensuring compliance with the AODA:

• HR Director(s): Responsible for ensuring that employee training programs are updated annually and accessible.
• Facilities Manager: Responsible for conducting accessibility audits and overseeing physical accessibility improvements as required.

Annual Progress Updates

This accessibility plan will be reviewed annually, tracking the progress of our actions, and reporting publicly on the improvements made. These updates will be available on our website and in accessible formats upon request, including large print, PDF, and other accessible methods.

Conclusion

NFI Group will have continue to provide full accessibility for Ontarians with disabilities, as required by the AODA and AMA. We are committed to providing a barrier-free environment for our customers, employees, and the community. This plan will be reviewed annually to ensure ongoing compliance and responsiveness to evolving accessibility needs.

Contact Details

NFI Group welcomes feedback.  Please direct any comments or questions to [email protected].