MCI’s Josephine Arrington Appointed to NAMO Board of Directors 

With 19 years at MCI, Arrington started as a mechanic and worked her way up through roles as service advisor to her current leadership position. Her hands-on experience gives her a strong understanding of the challenges and opportunities motor coach operators face today.  

“In my current role, it’s been important to me to be involved in industry associations like NAMO so I can support our customers in more ways than just repairing their coaches,” said Arrington. “Being part of the industry’s community allows us to advocate for operators, contribute knowledge, and help drive positive change.” 

As a NAMO Board member, Arrington looks forward to strengthening collaboration across the industry and supporting the association’s mission to represent and advance motorcoach operators. “I’m excited to advocate for operators and learn from some of the best in the business while continuing to grow with the association,” she added. 

Her day-to-day role at MCI places her on the front lines with operators, shop managers, and drivers, providing valuable insight into the realities of the industry. From driver shortages to rising fuel and insurance costs, Arrington has firsthand knowledge of the challenges operators face. 

“We see and hear these challenges every day,” she said. “It motivates us to work harder to help find solutions, ease burdens, and support the long-term success of our customers.” 

Arrington also emphasized key areas that align with NAMO priorities, including operational excellence, maintenance, employee retention, and customer-focused services as critical drivers of future industry growth. “Operators that modernize fleets, enhance customer experience, and use data to improve efficiency will be best positioned for long-term success,” she said. 

Through her role on the NAMO Board, Arrington plans to bring forward insights on operational excellence, employee retention, driver and operator needs, and the importance of safety and proper maintenance, while fostering collaboration across the industry. 

Her career at MCI has been shaped by a culture of critical thinking, innovation, and continuous improvement. “The industry is always evolving, and that’s what I love about it,” she said. “It’s a constant learning experience driven by the people and the strong sense of community.” 

She summarized her vision for her time on the NAMO Board simply: “Adding value to the travel industry and being of service—while motivating others and helping lift people up.” 

“Josephine’s appointment to the NAMO Board of Directors is a well-deserved recognition of her leadership, industry expertise, and unwavering commitment to supporting motorcoach operators,” said Michael Donner, Director of Service Centers. “Throughout her 19-year career with MCI, she has demonstrated a passion for operational excellence, customer service, and industry collaboration. Her firsthand experience working alongside operators and service professionals will bring valuable insight to the Board, and I am confident she will make a meaningful contribution to advancing the interests of the motorcoach industry.” 

About NAMO 

The National Association of Motorcoach Operators (NAMO) was founded in 1999 to serve as a voice for minority operators and has continuously supported its members with a strong commitment to safety, customer comfort, and the financial well-being of member companies. NAMO hosts events throughout the year and is active in education, governmental affairs, safety, marketing, and tourism to support its membership. The organization continues to expand its benefits and grow its presence across the United States. 

About MCI   

MCI is North America’s leading manufacturer of public and private market motorcoaches. Products include the premium J Series, an industry best-seller for more than two decades, the workhorse D Series, and the zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™, D45 CRT CHARGE™, and D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited and award-winning MCI Academy.   

 About NFI   

NFI is a leading global bus and motorcoach manufacturer and a provider of aftermarket parts and service solutions. With more than 9,000 team members across ten countries and operations spanning over 40 facilities, NFI delivers a comprehensive portfolio of bus and coach platforms.   

Through its brands New Flyer^® (heavy-duty transit buses), MCI^® (motorcoaches), Alexander Dennis Limited (single- and double-deck buses), ARBOC^® (low-floor cutaway and medium-duty buses), and NFI Parts™, NFI supports a diverse and extensive portfolio, serving public transit, commuter, and coach markets. In total, NFI supports an installed base of more than 100,000 buses and coaches worldwide. NFI offers a broad range of propulsion systems, including zero-emission electric (referring to propulsion systems that do not utilize internal combustion engines, such as trolley, battery, and fuel cell), natural gas, electric hybrid, and advanced diesel technologies, providing agencies with multiple fleet technology options. NFI’s common shares trade on the Toronto Stock Exchange (TSX: NFI) and its convertible unsecured debentures trade under the symbol NFI.DB. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, arbocsv.com, and carfaircomposites.com.  

For media inquiries, please contact:    

Sylvia Carrano  

P: 630.269.4363   

[email protected]