MCI Academy supports Hermes Worldwide’s push for in-house maintenance excellence

Des Plaines, Illinois, USA, August 5, 2025: (TSX:NFI, OTC:NFYEF, TSX:NFI.DB)
Motor Coach Industries (MCI), a subsidiary of NFI Group Inc. and North America’s motorcoach leader, offering in-field technical expertise, 24/7 roadside assistance, and parts support, proudly recognizes Durin Morrow of Hermes Worldwide as one of its newest Master Technician graduates from MCI Academy.

Based in Denver, Colorado, Durin Morrow became the first Hermes Worldwide technician to complete MCI Academy’s top-level certification—a milestone that underscores the company’s commitment to keeping advanced coach maintenance in-house and reducing vehicle downtime.

Morrow joined Hermes in July 2022 and began MCI Academy coursework just one month later. Over the next two and half years, he completed 280+ online modules and 11 weeks of in-person instruction at MCI’s National Training Center in Louisville, KY.

“MCI Academy’s Master Tech program is a unique and comprehensive course that provides in-depth training on all the subjects needed to work on and maintain MCI motorcoaches,” said Morrow. “The instructors were excellent—very knowledgeable and experienced. It was a great learning environment and a valuable opportunity to connect with others in the industry.”

As the only Automotive Service Excellence (ASE)-accredited training program in the motorcoach industry, MCI Academy develops technicians with the critical skills to perform high-level diagnostics and repairs, improve safety, and extend fleet life. The Master Technician certificate is the program’s highest level, covering every MCI coach system in depth—from HVAC and electrical to suspension, brakes, and diagnostics.

“We’re extremely proud of Durin for successfully completing the MCI Academy Master Technician program,” said Jorge Sanchez, CEO of Hermes Worldwide. “His dedication, skill, and professionalism truly reflect the high standards we strive for at Hermes. Supporting Durin through this program was a strategic investment—both in his career and in the strength of our operations.”

Founded in 2007, Hermes Worldwide operates nearly 50 vehicles, which serve a broad range of clients across the Denver region, including corporate groups, schools, sports teams, entertainment tours, and special events. With Durin’s Master Tech certification, Hermes can now address more advanced maintenance needs internally, helping improve response times, reduce costs, and keep their coaches—and customers—moving.

“Durin’s achievement reflects exactly why we created MCI Academy: to empower technicians with the knowledge and confidence to keep fleets running safely and efficiently,” said Scott Crawford, MCI Academy Technical Training Manager. “When operators invest in training, they invest in uptime, safety, and long-term fleet reliability.”

Hermes plans to continue enrolling employees in MCI Academy programs, including CDL chauffeurs pursuing the Motorcoach Operator Certification—reinforcing the company’s philosophy of promoting a learner mindset and ongoing career growth.

To learn more about MCI Academy or register for upcoming training opportunities, visit MCIAcademy.com.

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About MCI 

MCI is North America’s public and private market motor coach leader. Products include the luxury J Series (an industry best-seller for more than two decades), the workhorse D Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE™, D45 CRT CHARGE™, and D45 CRT LE CHARGE™. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (“ASE”) accredited and award-winning MCI Academy. 

About NFI 

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion agnostic bus and coach platforms, including market leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.

With nearly 9,000 team members in ten countries, NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer^® (heavy-duty transit buses), MCI^® (motorcoaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motorcoaches), ARBOC^® (low-floor cutaway and medium-duty buses), and NFI Parts^™. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (referring to propulsion systems that do not utilize internal combustion engines, such as trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base of over 100,000 buses and coaches around the world. NFI’s common shares are traded on the Toronto Stock Exchange (TSX) under the symbol NFI and its convertible unsecured debentures are traded on the TSX under the symbol NFI.DB. News and information is available at: www.nfigroup.com, www.newflyer.com, www.mcicoach.com, nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and carfaircomposites.com.

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Bill Walter
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