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More Miles:
Your MCI Service Center eBulletin



Delivering efficient, accurate estimates, on-time, as-promised repairs and the best inventory in the business from NFI parts, your MCI Service Center keeps your coaches on the road and earning revenue. And that takes a talented team of technicians.

MCI Service Centers make sure that each technician it hires receives at least 40 hours of training each year through MCI Academy, our 24/7 on-site and online training division. In addition to industry-standard training in all makes and models of motor coaches, each MCI Service Center has technicians with specific talents to deliver services that meet the needs of each regional market.

Here's a quick look at MCI's best:

MCI Service Center, Bay Area, Hayward, CA

Brian Jablonski, Service Center Manager at the MCI Service Center in Hayward, CA, works to please busy tour and charter line operators working in and around San Francisco as well as the growing number of private employer shuttles serving Silicon Valley. This Service Center is also focused on battery electric service as MCI introduces its first electric motor coaches in 2020.

MCI D45 CRTe LE CHARGE Commuter Coach was unveiled at Hayward at MCI's October 1 Reliability Symposium, which featured a leading North American sustainability panel and kicked off a multi-city tour with public and private transit agencies to test MCI's move into zero emissions transportation.

The MCI D45 CRTe LE CHARGE debuted its three-month long demonstration tour with European transportation innovator FlixBus on October 28 where the new model proved its power on a Sacramento-San Francisco route for evaluation. Read Fast Company's coverage here. The MCI D45 CRTe LE coach is now visiting public transit providers across California and heads to the East Coast for a similar tour through the end of February.

  Email or call 510-254-6850.  


It's that time of year to be more diligent about coach care and driver safety now that freezing weather conditions have arrived. Here's a short list of reminders on how to be better prepared:

  1. Drain coach air tanks daily, preferably at the end of the day before any moisture has a chance to freeze.
  2. Use the auxiliary heater and/or the block heater to assist in the starting of the engine. It's easier on both the engine and starter motor. And be sure to verify that the timer feature of the auxiliary heater works as part of the coach pre-trip inspection.
  3. Check and load-test the batteries. Remember, as the temperature drops, so does battery efficiency. Battery failure is winter's No. 1 reason for emergency service calls.
  4. Test tire pressure more frequently over the winter season. Air can leak more easily around the bead or at the valve stem in cold weather.
  5. Check windshield wiper and washer system function and replace  wiper blades if necessary.
  6. Remind your drivers to drive specifically for conditions on the road, not conditions on road signs and to maintain proper distance between all vehicles on the road.

For help with these and more winter-related inspection needs, call your nearest MCI Service Center or MCI Technical Support at 800-241-2947 with any questions related to coach winterization.



Effective January 1, 2020, there will be a slight increase to MCI labor rates — please contact me with any questions you have. We announced this change in the fall, but if you're interested in an economical option, MCI's Fleet and Coach Maintenance Agreements that can save you time and money. And remember, NFI Parts specials can also help you meet your budget.




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San Francisco
Bay Area

4120 Point Eden Way
Hayward, CA
(800) 233-5574

10850 Portal Drive
Los Alamitos, CA,
(800) 777-4101
9787 Clifford Drive
Dallas, TX
(800) 248-4942
200 East Oakton St.
Des Plaines, IL
(800) 428-7626
New Jersey
14 Harmon Drive
Blackwood, NJ
(800) 262-1287
1155 Elboc Way
Winter Garden, FL
(800) 390-0287
3500, Rue Saint-Patrick
Montréal, QC
(800) 663-3328


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