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Setra Service and Support by MCI
ERSAPartsServiceSupport
 

 
Committed to maximizing your uptime
 

Customers know that MCI goes the distance when it comes to maximizing uptime for your Setra vehicle. This is why MCI provides a multi-faceted service and support package so that you can count on having a dedicated and reliable partner at your side at all times. Premium support for you and your Setra motorcoaches is guaranteed, thanks to our comprehensive service network and backed by MCI's vast experience.

Easy-to-service components, driver-friendly vehicle diagnostic systems, a world-class, rapid-response parts distribution program, a 24-hour toll-free technical call center with trained personnel, and an extensive North American service center network are only part of the story. MCI's Service Centers, with locations throughout the United States and Canada, provide fast, responsive service and parts, no matter where you are located.

Technical Advisors are trained to not only diagnose and repair problems, but also to provide proactive maintenance recommendations. Strategically located throughout North America, Setra specialists are ideally positioned to quickly respond to their customers and to deliver a wide spectrum of assistance and onsite troubleshooting.

Technical training is offered at our technical training center, or customized depending on your need. Maximizing your mobility and supporting your business success are always in the foreground.

Setra technical training opportunities can be found on the MCI Academy website.

 
 
Menu Emergency Roadside Assistance (ERSA) Menu Technical Support
   
TOLL-FREE: 800.241.2947 HOTLINE:
Setra Direct
Menu Parts — Ordering, Look-up, Order Status Toll-Free: 855.640.2862
   
TOLL-FREE: 800.323.1290 DENNIS WALKER
  Technical Solutions Manager
• Experts on Setra parts available to fulfill your request. Mobile: 336.501.8037
• Dedicated contacts and phone number, to meet your Setra needs Email: dennis.walker@mcicoach.com
• Parts Solution Managers consult with you to reduce your operating cost.  
  KEVIN KEITH
BRIAN HANNA Director, Technical Solutions
Customer Service Manager Mobile: 404.539.3550
Office: 502.318.0318 Email: kevin.keith@mcicoach.com
Email:brian.hanna@mcicoach.com  
  STEVE BATHO
JIM STIBGEN Vice President, Customer Solutions and Technical Support
Sales Director Mobile: 204.295.9772
Mobile: 847.909.3697 Email: steve.batho@mcicoach.com
Email: jim.stibgen@mcicoach.com  
   
 
Menu Setra Service Centers in North America and Canada
 
With an extensive North American service center network, MCI's Service Centers, with locations throughout the United States and Canada, provide fast, responsive service and parts, no matter where you are located.
 
Service Map
 
Blackwood, NJ Dallas, TX Des Plaines, IL
     

TOM COLE
Service Manager
14 Harmon Drive
Blackwood, NJ 08012 USA

Toll Free: 800.262.1287
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 856.401.2221
Fax: 502.318.8331

Service Hours:
Monday – Friday 6:00 A.M. – 10:00 P.M.
Parts Hours:
Monday – Friday 7:00 A.M. – 10:00 P.M.
Email: servicecenterNJ@mcicoach.com

RYAN VANDIVERE
Service Manager
9787 Clifford Drive
Dallas, TX 75220 USA

Toll Free: 800.248.4942
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 214.366.5906
Fax: 214.366.5901

Service Hours:
Monday – Friday 8:00 A.M. – 5:00 P.M.
Parts Hours:
Monday – Friday 8:00 A.M. – 5:00 P.M.
Email: servicecenterTX@mcicoach.com

MARK HELDT
Service Manager
200 East Oakton Street
Des Plaines, IL 60018 USA

Toll Free: 800.428.7626
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 847.285.2190
Fax: 502.318.8326

Service Hours:
Monday – Friday 7:00 A.M. – 7:30 P.M.
Parts Hours:
Monday – Friday 7:00 A.M. – 7:30 P.M.
Email: servicecenterIL@mcicoach.com

     
Hayward, CA Los Alamitos, CA Winter Garden, FL
     

MATT HIIBEL
Service Manager
4120 Point Eden Way
Hayward, CA 94545 USA

Toll Free: 800.233.5574
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 510.254.6850
Fax: 510.259.6207

Service Hours:
Monday – Friday 6:00 A.M. – 5:00 P.M.
Parts Hours:
Monday – Friday 6:00 A.M. – 5:00 P.M.
Email: servicecenterSF@mcicoach.com

ROBERT GUZMAN
Service Manager
10850 Portal Drive
Los Alamitos, CA 90720 USA

Toll Free: 800.777.4101
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 714.484.4881
Fax: 714.484.4844

Service Hours:
Monday – Friday 8:00 A.M. – 4:30 P.M.
Parts Hours:
Monday – Friday 8:00 A.M. – 4:30 P.M.
Email: servicecenterCA@mcicoach.com

JACKIE SMITH
Service Manager
1155 Elboc Way
Winter Garden, FL 34787 USA

Toll Free: 800.390.0287
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 407.378.6383
Fax: 407.654.4496

Service Hours:
Monday – Friday 7:00 A.M. – 6:00 P.M.
Parts Hours:
Monday – Friday 7:00 A.M. – 6:00 P.M.
Email: servicecenterFL@mcicoach.com

     
Montreal, QC    
     

MARC-ANDRE OUELLET
Service Manager
3500, rue Saint-Patrick
Montréal, QC H4E 1A2 Canada

Toll Free: 800.663.3328
24-hour roadside assistance
Toll Free: 800.241.2947
Phone: 438.793-4320
Fax: 514.938.5142

Service Hours:
Monday – Friday 6:30 A.M. – 9:00 P.M.
Saturday 6:30 A.M. – 3:00 P.M.
Parts Hours:
Monday – Friday 6:30 A.M. – 5:30 P.M.
Email: servicecenterQC@mcicoach.com

   
     
Montreal, Quebec Des Plaines, Illinois Blackwood, New Jersey Dallas, Texas Hayward, California Los Alamitos, California Winter Garden, Florida