World-class fill rates, extensive OEM inventory, value-priced Coach Guard® parts, value-added kits and expert customer service: MCI Service Parts has the parts you need to make your MCI, Setra and other-maker coaches more reliable, with competitive prices and speedy delivery you can count on.
OEM coach parts
MCI carries a vast catalog of new OEM parts for MCI and Setra as well as virtually all other-make coaches and transit buses, along with remanufactured parts to offer you more ways to save. In addition, we put together value-added kits and retrofit packages that can save you labor on your own shop floor.
Coach Guard® parts
Our very own private label backed by MCI's own product expertise, Coach Guard is a line of more than 800 value-priced parts offering OEM quality and performance — oftentimes featuring improvements based on customer input. The result: products that contribute to reduced maintenance hours, longer life cycles and overall savings.
If you've got an older or out-of-production MCI or Setra coach, now it's easier than ever to access vital parts. We've partnered with Vintage Parts to make sure that you can find the legacy parts you need, when you need them — just like for current-model coaches. Shop our parts catalog as usual, where VPI items will be marked, or visit Vintage Parts online or call them at (877) 846-8243, to access hard-to-find parts, same-day shipping, a 30-day no-fault return policy, and more!
Our inventory is kept at distribution facilities in Louisville, Kentucky, and East Brunswick, New Jersey, as well as at our Service Centers and Authorized MCI Service Providers to ensure that the parts you need arrive when you need them.
Speed, Guaranteed: MCI Coach Critical for Coach-Down customers
MCI cares about your success, and that means keeping your coaches up, running and reliable. Our "Coach Critical" guarantee promises same-day shipping to coach-down customers at no extra cost for orders placed by 12 p.m. EST. The guarantee covers 1,500 parts critical to the operation of your MCI or Setra coaches — including axles, windshields, body components, HVAC elements, motors and much more. If we can't deliver on our guarantee, we'll credit half the part price, up to $150.
And for all customers, most orders can be shipped next-day at no extra cost if the order is placed by noon EST; emergency orders placed by 10 p.m. EST can always be shipped for next-day delivery at customer expense, where such service is available.
The MCI Online Parts Store offers instant, real-time, password-protected access MCI parts 24 hours a day, along with posted parts specials. When you open an MCI Parts Store account, you can select items directly from your order history and enjoy a 1% discount on all orders. Visit us for details!
Our expert MCI customer service professionals work out of our main Louisville Distribution Center. They're trained to help you find even the most obscure parts and to help you in emergency and coach-down situations. They can even help you access custom-made parts, if necessary.
To place a parts order, click here or phone:
|In the U.S.||800-323-1290|
|In Canada||800-665-0155 (English)|
Our Reliability Driven culture has led to world class fill rates, assuring quick access to replacement parts from body panels to engine and transmission components to keep your fleet successfully rolling. In addition to our 350,000-square-foot distribution center in Louisville, Kentucky, MCI operates a second parts warehouse branch in East Brunswick, New Jersey, and stocks parts at its seven MCI Service Center located in Des Plaines, Illinois, near Chicago; Orlando; Los Alamitos, near Los Angeles; Dallas; Blackwood, New Jersey, near Philadelphia; Montreal, Quebec and in Loudonville, Ohio.
Stocking parts at the MCI Service Centers allows for greater customer service including:
Browse our selection of parts and maintenance manuals from MCI, and publications from some of our component manufacturers. Access MCI Service Bulletins for the past 90 days, download our handy quick reference chart as a guide to some of the more popular parts for your coach, and browse through archives of "FYI from MCI", our monthly email newsletter (click here to subscribe).
Phone (English): 800-665-0155
Phone (Français): 800-546-3457
|24-Hour Emergency Parts Service
Order parts after major accidents
Longer Hours; 8a.m. to 7p.m. EST
Online Parts Store
|Main Distribution Facility
7001 Universal Coach Drive
Louisville, KY 40258
35 Cotters Lane
East Brunswick, NJ 08816
Motor Coach Industries: Corporate Address 200 East Oakton Street, Des Plaines, Illinois 60018 | Phone: 866-MCICOACH
Copyright 2004-2014 Motor Coach Industries Int'l, Inc. and its subsidiaries. All Rights Reserved.