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FYI from MCI™

MCI Service Centers — Putting Nashville on the maintenance map

No one knows MCI coaches better than MCI. And if that's not reason enough to check out our newest MCI Service Center in Nashville, we've got a few more. Like a "Same Day or We Pay" service guarantee, as well as a 90-day parts and labor warranty — both of which are available at all eight MCI Service Centers. "We're committed to customer service," says Jerry Cignarella, vice president of MCI Fleet Support Service Centers. "And with these guarantees, we're proving it."

So what will you find when you visit an MCI Service Center?

  • MCI-trained technicians. Comprehensive and ongoing factory-level training helps our technicians get it right the first time.
  • Great deals on routine maintenance. MCI Service Centers offer value-priced Coach Maintenance Agreements and a variety of CoachExpresssm services such as LubeExpress, BrakeExpress and A/CExpress as well as all other routine major and minor service.
  • "Same Day or We Pay" Guarantee. Bring your coach to any MCI Service Center — no appointment necessary. If it's a four-hour repair or less, we'll fix it that day, guaranteed.
  • 90-Day Limited Parts and Labor Warranty. See your Fleet Support Manager for details.
  • "Fast or Free Parts Guarantee" items stocked at every location. As the industry's leading parts resource, we offer all of our customers guaranteed fast shipping on our most commonly ordered parts, but customers of our Service Centers have an inside track, because we keep our parts shelves well-stocked.
  • Major collision and reconditioning centers. Should your coach meet with misfortune, or even if it's just showing its age, we've got the parts resources and skilled technicians at our facility in Loudonville, Ohio, to make it like new again.
  • OEM-compliant wheelchair retrofits. If you're gearing up to meet ADA requirements, come to us! Service available at our facilities at Los Alamitos, California, and Loudonville, Ohio.

Please click for more information on MCI Service Center services or to find the MCI Service Center location nearest you.

The FYI from MCI editorial staff values your feedback. Please e-mail any suggestions, comments, or ideas for future articles to fyi@mcicoach.com.

     
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