Included under the new Pro Support umbrella are:

Technical Support
MCI has boosted its staff of highly trained technical support specialists, added courses taught in Spanish, expanded its regular service hours, and has round-the-clock help available. Technical Support also encompasses service reports, manuals and other publications that help customers care for their coaches.

Parts
MCI stocks some 75,000 OEM parts for MCI and non-MCI coaches, along with its proprietary Coach Guard® brand of high-quality, value-priced parts and components. Customers can order online through the Parts Store, call their fleet support manager or stop by an MCI Sales and Service center. MCI's "Fast or Free Guarantee" is the company's way of assuring customers that parts will be shipped quickly.

Service
MCI maintains service centers across the U.S. and Canada and has a wide network of authorized MCI service providers — not to mention that, with more than half the coaches on today's roads bearing an MCI logo, technicians everywhere are very likely to be familiar with MCI vehicles. MCI also has its major collision repair and reconditioning facility in Loudonville, Ohio. All MCI Service Centers feature top-level technicians and fast parts access. Repairs estimated to take less that four hours are guaranteed to be completed the same day, and customers can manage their maintenance costs with a variety of service agreements.

MCI Financial Services
MCI's own trained professionals are expert at finding the best possible loans, leases and refinancing packages for operators large and small.

Training
Operators are encouraged to come to MCI's technician training classes or arrange for custom training at their own sites. MCI is bringing drivers into the training mix as well, with the introduction of the MCI coach driving simulator as well as a range of printed driver's guides and other materials.

ERSA
MCI's Emergency Roadside Service sets the industry standard with live, round-the-clock help dispatched from MCI's own Louisville Technical Support Center. Operators are helped with arranging for towing, repairs, expedited parts, even accommodations — everything they need to get back on the road fast.

CCS iWarranty System
Customers can file and track their warranty claims online at their 24-hour convenience, or get live, knowledgeable help over the phone.

Marketing Resources
MCI offers operators business tips, news and how-to help with its FYI from MCI newsletter. In addition, MCI is able to help operators establish or refine their websites and assist with other media needs, MCI keeps a large resource of photos and images that can lend polish to operators' own advertising, and can connect them to a team of communications pros who know how to reach customers with efficiency and flair.