— Professional Training from Experts for Technicians and Drivers
Well-trained, professional drivers can bring new efficiencies to your business and can make a positive impact on your insurance and operating costs. Recognizing the importance of building and maintaining professional skills among motor coach drivers, MCI PRO Support offers a driver training curriculum using audio-visual materials and the new MCI Coach Driving Simulator.
 MCI TECHNICIAN TRAINING
At MCI PRO Support, we're committed to advancing the skill levels of motor coach technicians. And we are demonstrating that commitment with a comprehensive schedule of in-depth training programs for both beginning and advanced technicians.
(view schedule)
MCI will offer its Technical Tune-Up Seminars, suitable for beginning and more advanced technicians. An extensive hands-on segment of placing defects in the coaches allows technicians to become proficient in troubleshooting. Topics covered will include:
- MUX
- EPA 2007 Engine Technology
- Auxiliary Heaters
- HVAC Service and Diagnostics
- ABS and ESC
- E/J Suspension
- D Suspension
- Ricon Wheelchair Lift
- Steering Systems
Additionally, the HVAC 608 / 609 exam is offered as an option to all attendees. Technicians registering for this exam will be mailed a study guide in order to prepare. Certifications will be awarded for successful completion of this exam.
MCI Regional Training Seminars are designed for experienced technicians with a knowledge of the general principles and operation of MCI motor coach systems and components. In addition to offering a unique opportunity to network with other technicians and MCI representatives, these programs offer a hands-on learning environment covering new technologies, current coach problems, troubleshooting, and making the appropriate repairs on all current-production MCI motor coach models.
In addition to sessions conducted by expert MCI trainers, classes may also be taught by representatives from some of the OEM vendor companies who will be on hand to provide more specialized training in their own products, such as: pneumatics, electrical systems, steering and suspension systems, wheels and tires, disc brakes, HVAC systems, audio and video systems, and engine pre-heaters.
MCI 2009 Training Calendar
AUGUST RESCHEDULED
18-21 Technical Tune-Up
SEPTEMBER NEW DATE
22-25 Technical Tune-Up
MCI NATIONAL TRAINING CENTER, Louisville, Kentucky
OCTOBER
13-16 Advanced Technical Tune-Up COURSE FULL — Register for waiting list
MCI NATIONAL TRAINING CENTER, Louisville, Kentucky
NOVEMBER
3-6 Technical Tune-Up
MCI NATIONAL TRAINING CENTER, Louisville, Kentucky
 Get downloadable 2009 registration form
Email mci.training@mcicoach.com or call 847-285-2257 for more information.
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(view schedule)
Gather your key staff and join us from the comfort of your office. These valuable workshops are designed to help you get the most out of your clean-diesel coach models. To participate, all you'll need is a phone line and Internet access on your computer. To register, email marketing@mcicoach.com and state which webinar you are interested in attending.
JUNE
17 — SmartTire®
2:00 p.m.–3:00 p.m. CST (Please RSVP by June 10)
Learn how to make the most of this safety and fuel-saving technology. The session covers the way the system works, maintenance practices, and instructions on what to do when replacing tires. The information provided is designed to keep the system trouble-free and user-friendly.
JULY
8 — Corporate Branding : Use Your Corporate Identity to Grow Sales
2:00 p.m.–3:00 p.m. CST (Please RSVP by July 1)
Gain a competitive advantage. Guidance will be offered on how to make the most of branding in the marketplace and how to leverage the benefits of motor coach travel in the current economy.
22 — Fuel Economy Tips
2:00 p.m.–3:00 p.m. CST (Please RSVP by July 15)
MCI coaches yield positive returns. MCI will explain ways to save on fuel, covering best driving and idling practices as well as maintenance tips that help coaches operate at peak efficiency.
Your webinar presentation should start automatically; however, if it does not, you may click on the green "play" arrow  located at the top of the "Meeting Center" menu.
This program requires Audio Codec software for the audio portion of the presentation. If you do not already have this software installed on your computer, you should see an alert box offering installation. Please be advised that network users may need to contact your internal I.T. department for assistance.
FEBRUARY 4, 2009 — Updating your website for better results
Is your website getting the attention you want? Is it driving business to you? Learn the "how-to's" of successful website management. The seminar includes the latest findings on consumer preferences and content management.
VIEW WEBINAR || ASK A QUESTION || DOWNLOAD PRINTABLE VERSION
FEBRUARY 18 — Optimizing the Electronic Format for MCI's iWarranty System
MCI's iWarranty system speeds up warranty claim processing. Led by MCI's Michael Anstead, the seminar teaches proper ways to use the system for parts ordering, tracking and record keeping.
VIEW WEBINAR || ASK A QUESTION || DOWNLOAD PRINTABLE VERSION
MARCH 4 — A/C and Spring Seasonal Preparation
Be prepared throughout your busiest season. MCI will provide tips to keep your equipment running properly through spring and all year long. The Q&A session provides an opportunity to help solve individual issues.
VIEW WEBINAR || ASK A QUESTION || DOWNLOAD PRINTABLE VERSION
MARCH 18 — Green Marketing Message
Plan ahead for Earth Day (April 22) opportunities and learn how you can market and publicize clean-diesel engine technology and green business practices.
VIEW WEBINAR || ASK A QUESTION || DOWNLOAD PRINTABLE VERSION
APRIL 8 — Wheelchair Lift Operation
Make accessibility accessible. Get up to speed on how to operate the lifts on MCI equipment. MCI's instructional video demonstrates the operation and required safety techniques. The seminar provides additional information to optimize timely departures and arrivals.
VIEW WEBINAR || ASK A QUESTION || DOWNLOAD PRINTABLE VERSION
APRIL 15 —MCI Maintenance: Wheel Bearings and Hubs
Know what to look for when inspecting wheel bearing and hubs, the regularly required maintenance tasks and when components should be replaced. This session provides instructions on what is needed to expand the lifespan of components while keeping them trouble-free.
VIEW WEBINAR || ASK A QUESTION || DOWNLOAD PRINTABLE VERSION
APRIL 22 — The Federal 5311(f) Funding Program: A Primer For New Applicants
This session provides operators and agencies alike with details on how they may be able to get new equipment at least partially funded with U.S. grant money. This program overview, led by Michael Melaniphy, MCI's vice president of public sector, provides an general explanation of the American Recovery and Reinvestment Act and, more specifically, how the 5311(f) program can work for operators interested in serving rural areas.
VIEW WEBINAR || ASK A QUESTION || DOWNLOAD PRINTABLE VERSION
MAY
6 — Regeneration: A technology that assists emission control
Don't play a guessing game. Learn the way regeneration works. The session takes operators, drivers and technicians through the system and explains the entire process, including the science behind the new clean-diesel engine technology; the diesel particulate filter (DPF); the location and meaning of the regeneration alert lights on the driver's dash; and the systems' maintenance requirements. Don't miss it.
VIEW WEBINAR || ASK A QUESTION || DOWNLOAD PRINTABLE VERSION
MAY 20 — Keeping Your Fleet Current With After-Market Kits and Refurbishment
Keep your older equipment looking and operating like new. Discover many of the ways to upgrade fleets. The session reviews installation of retrofits from the new-look D models' front-ends, emissions-lowering diesel particulate filters (DPF), and wheelchair lifts for ADA compliance. Plus, the session will cover the newer technology available for components such as brakes, compressors, tire pressure monitoring systems and other parts that help modernize your fleet, and allow coaches to run more efficiently.
VIEW WEBINAR || ASK A QUESTION || DOWNLOAD PRINTABLE VERSION
JUNE 3 — Electronic Stability Control (ESC)
See how ESC, a cutting-edge intelligent technology, assists the driver when vehicle stability enters a critical area in dangerous road or traffic conditions. ESC becomes active when the Electronic Control Unit senses instabilities in cornering, sudden direction changes, conditions like slippery lanes, and avoidance maneuvers.
VIEW WEBINAR || ASK A QUESTION || DOWNLOAD PRINTABLE VERSION
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 You're invited to introduce your drivers to the benefits of the MCI Coach Driving Simulator. Designed to give drivers the skills they need to become safer, more confident, and better prepared behind the wheel, the Simulator can go a long way in helping drivers become familiar with the art of navigating a 45-foot MCI motor coach through traffic, mountains, and inclement weather.
You can select from a variety of pre-designed training scenarios or customize a program to meet the needs of your business. The MCI Coach Driving Simulator is available for purchase or lease.
The MCI Coach Driving Simulator offers state-of-the-art features that include:
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A highly realistic and immersive training environment that creates the look and feel of an actual vehicle.
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Precision motion platform for a realistic driving experience.
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Steering with real-time feedback.
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State-of-the-art software that delivers sharp, crisp images.
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Special effects that simulate extreme conditions such as mountain driving, snow, heavy rain, fog, ice, and varying wind conditions.
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Designed to be stored on-board for easy reference or for use in training, MCI Driver's Guides for the new J4500, D4500, and D4505 models provide detailed images and descriptions of the toggle switches, gauges, and systems typically encountered by drivers.
To find out more about the MCI Coach Driving Simulator or MCI Driver's Guides, contact your MCI Fleet Support Manager today.
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TRAINING