A 25-year veteran of the heavy-duty automotive industry, Buddy Myers is fast to compare his years in truck leasing to the motor coaches. "Ultimately, it's people doing business with people," says Myers.

The Dallas facility currently employs 14 technicians plus 10 other staff. Myers is especially proud that in his months with MCI, he's been able to improve customers' opinion of the facility, as evidenced by third-party tracking reports. "The main thing is communication, internal and external," says Myers. "What's been done is to clear the air." Myers has focused on customer follow-up to better understand customer concerns, and he has also made it a point to get out and meet as many of his customers as possible.

Says Myers, "The main thing we'd like customers to know is that they'll get quality work for a fair price; their business is appreciated, and we're here to serve them."