PARTS, SERVICE
and SUPPORT
CUSTOMER CARE iWARRANTY
MCI PARTS STORE
- Online Parts Store
- Parts Specials
- Fast or Free Parts Guarantee
- Coach Guard®
- Remanufactured Parts
- Featured Products
- Publications
- Quick Reference Charts
- MCI Signature Shop
SERVICE CENTERS
TECHNICAL SUPPORT
 
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- Emergency Roadside Assistance
- Locate a Service Center
- Locate a Fleet Support Manager
- Parts Credit Application
 

QUALITY PARTS — Thousands of Quality Parts. Competitive pricing. On-Time Delivery.

PROFESSIONAL SUPPORT FROM THE PARTS PROS®

When you work with MCI PRO Support, you're working with The Parts Pros, the largest supplier of motor coach parts un the United States and Canada. Not only do we offer 1,300 parts in our exclusive private-label Coach Guard® product line, we offer great values on more than 75,000 competitive OEM parts, as well as a catalog that includes a wide range of remanufactured coach parts. And they're all backed by our commitment to quality and reliability.


MCI PRO Support offers access to a comprehensive parts inventory consisting of more than 160,000 parts, including OEM parts for nearly all makes and models of coaches and transit buses, as well as MCI's proprietary Coach Guard parts and remanufactured engines.

Our unparalleled parts inventory is available at distribution facilities in Louisville, Kentucky; East Brunswick, New Jersey; Los Alamitos, California and Newcastle, Ontario, as well as at our extensive network of Service Centers and Authorized MCI Service Providers. We make it easy to receive your parts "just in time" when you order by phone or online at our Online Parts Store, where you'll find parts specials and printable coupons to redeem for special offers.

"I've had good luck with them (MCI), and their parts and service operations have always done well by us."
— Fred Davis, president, Bi-West Translines, Ltd., Alberta, British Columbia.

WHEN IT COMES TO THE PARTS YOU NEED, WE DELIVER

Online Parts Store

The MCI Online Parts Store offers instant, real-time access to the MCI parts inventory, 24 hours a day. When you open an MCI Parts Store account, you can select items directly from your order history and enjoy a 1% discount on all orders placed there.

In addition to 24-hour access for placing orders for products from the extensive MCI catalog of MCI, OEM, Coach Guard, competitive, and remanufactured parts, the MCI Online Parts Store offers secure, password-protected ordering.

It's easy to open an MCI Online Parts Store account. Visit us for all the details!

Parts Distribution Centers

From body panels to engine and transmission components, you can count on MCI PRO Support for quick access to the comprehensive MCI parts inventory. Our 350,000-square-foot distribution center in Louisville, Kentucky — as well as parts warehouses in New Jersey, California, and Ontario, Canada, offer state-of-the-art logistics for same-day shipping. Orders placed by 12 noon EST are normally shipped the same day, at no additional cost. In addition, emergency orders placed by 10 p.m. EST can be shipped for next-day delivery at the customer's expense, anywhere that service is available. Trained MCI customer service professionals are available to help you find even the most obscure parts. We can even custom-make special parts.

We're committed to helping your business operate more efficiently. One way we accomplish that is by making sure we have the parts you need on the shelf — available for delivery when you need them.

WE ENGINEER OUR PARTS TO YOUR STRICT QUALITY STANDARDS.

MCI introduced the private-label line of Coach Guard components and parts in 1993. Since then, MCI customers have relied on MCI for the highest quality, value, and performance.

Designed and engineered mainly by MCI's own experts, many of the best innovations in the Coach Guard product line are a result of customer input to the product design process. The result: products that contribute to reduced maintenance hours, longer product life cycles, and overall customer value. Trust Coach Guard for quality that meets or exceeds OEM performance standards.

COACH GUARD PRODUCTS INCLUDE:

  • Bearings and seals
  • Body
  • Brakes and air systems
  • Bumpers and fenders
  • Cooling
  • Electrical
  • Engine, transmission, drive line, and clutch
  • Filters
  • Heating, ventilation, and air conditioning
  • Steering
  • Suspension
  • Miscellaneous, including gaskets and O-ring kits

To order Coach Guard parts, click here or phone:
In the U.S.: 800-323-1290
In Canada; 800-665-0155 (English); 800-546-3457 (Français)

"I like how MCI follows through. Parts availability is a big plus."
— Harry Stout, Stout's Charter Service, Trenton, New Jersey

QUALITY PARTS. AND A WHOLE LOT MORE.

 

Our FAST or Free! Parts Guarantee Program is our commitment to on-time delivery. We guarantee that, when you order any of the most requested parts for MCI® D, E, and J models, they will be shipped to you no later than the end of the next business day. If we don't meet this promise, we'll ship one eligible part for free or issue credit for the price of the part you paid for to your account, whichever you choose. We've recently added approximately 100 new parts that are eligible for our FAST or Free! guarantee. You'll also benefit from the Guarantee at more locations. Many FAST or Free! parts are also available regionally at your nearby MCI service center.

For the current list of FAST or Free! eligible parts, click here.


In addition to access to MCI's extensive, high-quality parts inventory, MCI PRO Support offers additional products and services designed to enhance the effectiveness of your motor coach business.

MCI SIGNATURE SHOP

Shop from our new collection of MCI logo jackets, shirts, hats, scale models, and accessories. These make great gifts for employees, colleagues, and valued customers.

PUBLICATIONS

Browse our selection of parts and maintenance manuals from MCI, and publications from some of our component manufacturers. Access MCI Service Bulletins for the past 90 days, download our handy quick reference chart as a guide to some of the more popular parts for your coach, and browse through archives of "FYI from MCI", our monthly email newsletter (click here to subscribe).


CELESTE PRODUCTS

Meet all customer comfort supply needs at competitive prices with our full range of Celeste® products, including lavatory supplies, cleaners, personal care products, and liquid soaps.

The MCI PRO Support team offers you access to the unparalleled MCI parts inventory, as well as a comprehensive menu of services designed to meet the needs of today's motor coach operator.


IT'S EASY TO ORDER:

U.S.
Phone: 800-323-1238
Fax: 800-525-4569
Canada
Phone (English): 800-665-0155
Phone (Français): 800-546-3457
Fax: 800-872-2486
24-Hour Emergency Parts Service
Phone: 800-241-2947
Accident Division:
Order parts after major accidents
800-241-2947
Customer Service
800-323-1238
Longer Hours; 8a.m. to 9p.m. EST

Online Parts Store
Instant access to MCI inventory; 24-hour access
http://PartsStore.mcicoach.com

Main Distribution Facility
7001 Universal Coach Drive
Louisville, KY 40258
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Parts Warehouses
35 Cotters Lane
East Brunswick, NJ 08816
10850 Portal Drive
Los Alamitos, CA 90720
260 Toronto Street
Newcastle, ON L1B 1C2
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